VLLO Terms of Service​

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Last updated:
Effective Date:

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Article 1 (Purpose)

 

These Terms of Service are intended to define the rights, obligations, and responsibilities between Vimosoft Co., Ltd. (hereinafter referred to as the “Company”) and users in relation to the use of the VLLO mobile application and official website (collectively referred to as the “Service”) provided by the Company. “User” refers to all individuals, businesses, and organizations who agree to these Terms and install, access, or use the Service. Users must agree to these Terms of Service in order to use the Service.

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Article 2 (Definitions)

 

① “Service” refers to the VLLO mobile application and official website (or online store) provided by the Company.

② “Website (or online store)” refers to a virtual place of business established by the Company using information and communication equipment such as computers, through which users can purchase goods or services, including paid subscriptions.

③ “User” refers to a member who accesses the Service and uses the functions provided by the Company in accordance with these Terms.

④ “VLLO Premium” refers to paid features provided within the Service through a lifetime purchase or subscription package.

⑤ “In-App Purchase” refers to the purchase of products, paid features, or subscriptions made through app stores such as App Store or Google Play.

⑥ “Website Purchase” refers to the purchase of products, paid features, or subscriptions made through the official VLLO website.

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Article 3 (Posting, Explanation, and Amendment of the Terms)

 

① The Vimosoft Co., Ltd. (the “Company”) shall post the contents of these Terms, its trade name, business address, and customer support email (cs@vimosoft.com) in a manner that allows users to easily access them through the Service (such as the website’s main page and in-app purchase screens). The full text of the Terms may be viewed through a linked page.

② The Company may amend these Terms to the extent that such amendments do not violate applicable laws. In the event of an amendment, the Company shall specify the effective date and the reason for the amendment and provide notice through the Service (such as the website’s main page or app launch screen) from at least seven (7) days prior to the effective date until the day before the effective date. However, if the amendment is unfavorable to users, the Company shall provide prior notice with a grace period of at least thirty (30) days.

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Article 4 (Provision and Modification of the Service)

 

① The Company provides services including video editing features, as well as VLLO Premium features through in-app purchases and website purchases.

② In the case of a lifetime purchase, users may access the VLLO Premium features available at the time of purchase without additional charges. However, if the Service undergoes significant changes or new features are added in the future, certain features may require additional payment.

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Article 5 (Suspension of the Service)

 

① The Company may temporarily suspend the provision of the Service in the event of maintenance, replacement, or malfunction of information and communication equipment such as computers, or in the event of communication disruptions.

② The Company shall not be liable for any damages incurred by users or third parties due to such temporary suspension of the Service under Paragraph ①, unless such damages are caused by the Company’s intentional misconduct or negligence.

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Article 6 (Age Restrictions)

 

① The “VLLO mobile application” within the Service is available to users aged four (4) and older on Android devices, and twelve (12) and older on iOS devices. Use by individuals below these age limits is restricted.

② Account registration through the “official website” within the Service is available only to users aged fourteen (14) and older, in compliance with applicable laws on personal data protection. Account registration and payment by children under the age of fourteen (14) are strictly restricted (prohibited).

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Article 7 (Account Registration for the Official Website)

 

① A user may sign up by completing the registration form designated by the Vimosoft Co., Ltd. (the “Company”) and expressing consent to these Terms.

② The Company shall register an applicant who applies as a  member unless the applicant falls under any of the following cases.

• The applicant has previously lost membership status under Article 8, Paragraph 3 of these Terms. However, this shall not apply if three (3) years have passed since the loss of membership and the applicant has obtained approval from the Company for re-registration.

• The registration information contains false statements, omissions, or errors

• The applicant is below the minimum age specified in Article 6 (Age Restrictions)

• It is determined that registering the applicant as a member would cause significant technical difficulties for the Company

 

③ The membership agreement shall be deemed concluded at the time the Company’s acceptance reaches the applicant.

④ If there are any changes to the information provided at the time of registration, the member shall notify the Company of such changes within a reasonable period by updating their membership information or through other appropriate means.

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Article 8 (Withdrawal from Membership and Loss of Qualification for the Official Website)

 

① A member may request withdrawal from membership at any time, and the Company shall process such request without delay.

② If a member falls under any of the following cases, the Company may restrict or suspend the member’s qualifications.

• The member has provided false information at the time of registration

• The member fails to make timely payment for goods or services purchased through the Service or any other obligations incurred in connection with the use of the Service

• The member interferes with another person’s use of the Service or misappropriates their information, thereby disrupting the order of electronic commerce

• The member engages in activities through the Service that violate applicable laws, these Terms, or public order and morals

③ After the Company restricts or suspends a member’s qualifications, if the same conduct is repeated two (2) or more times, or if the issue is not corrected within thirty (30) days, the Company may terminate the member’s qualifications.

④ If the Company terminates a member’s qualifications, the Company shall delete the member’s registration. In such cases, the Company shall notify the member and provide a period of at least thirty (30) days for the member to present an explanation before the registration is deleted..

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Article 9 (Notice to Users)

 

① When the Vimosoft Co., Ltd. (the “Company”) provides notice to a user, it may do so via the email address designated by the user at the time of registration.

② In the case of notice to an unspecified number of users, the Company may substitute individual notice by posting such notice on the Service (such as the website’s main page or app launch screen) for at least one (1) week. However, matters that have a significant impact on a user’s transactions shall be notified individually.

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Article 10 (Obligations Regarding User ID and Password)

 

① The responsibility for managing the ID and password of a website membership account lies entirely with the user.

② The user shall not allow any third party to use their ID and password.

③ If a user becomes aware that their ID or password has been stolen or is being used by a third party, the user shall immediately notify the Company and follow any instructions provided by the Company.

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Article 11 (Application for Purchase of Paid Features)

 

① A “User” may apply to purchase paid features (such as VLLO Premium) through the Service, and the Company shall provide the following information in a clear and understandable manner during the purchase process. However, in the case of in-app purchases made through the VLLO mobile application, the payment screens and policies provided by the relevant app marketplace (such as App Store or Google Play) shall apply.

• Search and selection of paid features such as VLLO Premium (including subscription plans)

• Confirmation of the Terms and any services for which the right of withdrawal may be restricted

• Indication of agreement to these Terms and confirmation or rejection of the matters described in Item 2 (e.g., clicking a checkbox)

• Selection of payment method and entry of payment information

 

② In addition to in-app purchases, the Company may provide a payment method through its official website. However, payment via the website may be limited to certain countries or regions in accordance with the Company’s operational policies and applicable laws.

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Article 12 (Establishment of Contract and Payment)

 

① When entering into a paid contract with a minor, the Company shall provide notice that the contract may be canceled by the minor or their legal guardian if consent from the legal guardian has not been obtained.

② Payment for paid features purchased through the VLLO mobile application (in-app purchases) shall be made in accordance with the payment policies and methods of the app store used on the user’s device.

③ For paid features purchased through the “official website” within the Service (i.e., purchases made via the official website payment method), the following shall apply.

• Payment methods: Electronic payment methods provided by the Company through the website, such as credit card payment, bank transfer, and simplified payment services

• Timing of contract Establishment: The paid contract shall be deemed concluded at the time the Company’s acceptance of the purchase reaches the user in the form of a confirmation notice (such as a payment confirmation email or confirmation screen)

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Article 13 (Confirmation Notice and Modification or Cancellation of Purchase Application)

 

① Where a user makes a website payment (purchase application), the Company shall provide the user with a confirmation notice in the form of a payment completion notice (such as an email or confirmation screen).

② A user who has received a confirmation notice may request modification or cancellation of the purchase application immediately after receipt if there is any inconsistency in the expression of intent. Where such request is made before the paid feature is provided, the Company shall process it without delay in accordance with the user’s request.

③ However, where payment has already been made and the paid feature has been provided, the provisions on withdrawal and refunds under these Terms shall apply.

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Article 14 (Subscription Packages and Automatic Renewal)

 

① Subscription packages for VLLO Premium are operated on an automatic renewal basis. Unless canceled through the account settings of the user’s device (such as App Store or Google Play) at least twenty-four (24) hours prior to the end of the subscription period, the subscription will be automatically renewed and charged.

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Article 15 (Withdrawal of Offer and Refunds)

 

① In the case of purchases made through Google Play Store (such as VLLO Premium)

For in-app purchases made via Google Play Store, the refund policy shall be governed by the policies of Google Play Store, and different refund policies may apply compared to purchases made through the Vimosoft website or the Apple App Store.

• Subscription products

  • Within seven (7) days from the date of payment

    • Eligible for a full refund

  • After seven (7) days from the date of payment

    • Refunds are not available

• Exceptions related to Google Play Store refunds

  • Products purchased via mobile carrier billing cannot be refunded once the charge has been included in and paid through the mobile phone bill

  • Partial refunds are not available for purchases made using mobile micro-payment methods, in accordance with Google Play Store policies

  • Refunds may be granted only once per application

  • Products purchased using Google Play Store gift cards are not eligible for refunds

  • For further details, please refer to the following link.

    • [Learn more about Google Play refunds]

 

② In the case of purchases made through Apple App Store (such as VLLO Premium)

• A user who has entered into a contract with the Company for the purchase of paid features such as VLLO Premium may withdraw the offer within seven (7) days from the date on which the user receives written confirmation of the contract (or the date on which the provision of the paid feature begins).

• Due to the nature of Apple App Store transactions, the App Store is the entity responsible for payment and refunds. Accordingly, requests for withdrawal of offer and refunds shall be processed in accordance with the refund policies and procedures of the Apple App Store. Users must request refunds through the customer support channel of the relevant app store.

 

③ In the case of purchases made through the official website (such as VLLO Premium)

The Vimosoft Co., Ltd. (the “Company”) may provide website payment services only in certain countries or regions. Accordingly, this provision shall apply on a limited basis only to members who make direct purchases (including B2B subscriptions and lifetime licenses) through the official website in regions where such services are supported. The refund policy is as follows.

• A full refund is available for Paid Features where there is no record of login history following the date of payment.

• Within seven (7) days from the date of payment

  • Eligible for a full refund

• After seven (7) days from the date of payment

  • A refund may be issued after deducting the amount corresponding to usage from the total contract price, and additionally deducting ten percent (10%) of the remaining balance as a penalty. (If the final amount is negative, the contract may be terminated without any additional payment.)

  • When deducting the amount corresponding to usage, if a long-term or discounted plan (such as a B2B subscription or lifetime license) has been selected and a discount has been applied compared to the standard subscription, the deduction shall be calculated based on the price of the standard monthly subscription (regular price: KRW 4,900).

  • The calculation of the amount corresponding to usage shall be as follows.

    • [Usage Amount = Number of Days Used × (KRW 4,900 / 30 days)]

    • The "number of days used" shall be calculated based on the days the member accessed their account and maintained a logged-in status.

      • Provided, however, that any “periods of forced deactivation resulting from the Company’s actions” shall be excluded from the calculation of such usage period.

  • Penalty: Ten percent (10%) of the amount corresponding to the remaining period after deducting the usage amount from the total payment shall be deducted.

    • [Penalty = (Total Payment Amount − Usage Amount) × 10%]

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Article 16 (Obligations of the Company)

 

① The Company shall not engage in any acts prohibited by applicable laws or these Terms, or contrary to public order and morals, and shall make its best efforts to provide the Service in a continuous and stable manner in accordance with these Terms.

② The Company shall establish a security system to protect users’ personal information (including credit information) so that users may safely use internet services.

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Article 17 (Obligations of Users)

 

Users shall not engage in any of the following acts.

1. Registering false information when applying for membership or modifying member information

2. Misappropriating another person’s information

3. Arbitrarily altering information posted by the Company on the Service

4. Transmitting or posting information (including computer programs or malicious code) other than that designated by the Company

5. Infringing upon the intellectual property rights, including copyrights, of the Company or any third party

6. Damaging the reputation of, or interfering with the business of, the Company or any third party

7. Posting or publicly displaying obscene or violent messages, images, audio, or other information that violates public order and morals through the Service

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Article 18 (Responsibility for Content and Copyright, etc.)

 

① The copyright and other intellectual property rights to proprietary works such as fonts, audio, and stickers created by the Vimosoft Co., Ltd. (the “Company”) and provided within the Service shall belong to the Company.

② The legal responsibility for any “Content,” including videos created, uploaded, or edited by the user through the Service, shall rest solely with the user.

③ The user shall not use the Service to create content that is illegal, obscene, violent, defamatory to others, or infringing upon the copyrights of others. In the event of a violation, the Company may take measures such as restricting the use of the Service without prior notice.

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Article 19 (Protection of Personal Information)

 

① The Company shall collect only the minimum personal information necessary for the provision of the Service, and in such cases shall notify the user of the purpose and obtain consent.

② The Company shall be liable for damages arising from the loss, theft, leakage, or unauthorized provision to third parties of users’ personal information caused by reasons attributable to the Company.

③ For matters related to personal information not specified in these Terms, please refer to the Company’s Privacy Policy.

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Article 20 (Dispute Resolution and Jurisdiction)

 

① The Company operates a customer support center (cs@vimosoft.com) to reflect legitimate opinions or complaints raised by users and to handle compensation for damages.

② Any lawsuit concerning disputes arising between the Company and users shall be subject to the exclusive jurisdiction of the competent district court having jurisdiction over either the user’s address or residence at the time of filing, or the location of the Company’s principal office.

③ These Terms and any disputes between the parties shall be governed by the laws of the Republic of Korea.