VLLO Terms of Service​

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Last Updated: June 4, 2026

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Article 1 (Purpose)

 

These Terms of Service govern the rights, obligations, and responsibilities of Vimosoft Co., Ltd. (hereinafter "Company") and users in connection with the use of the VLLO mobile application and official website (collectively, "Service") provided by the Company. "User" refers to any individual, corporation, or organization that agrees to these Terms and installs, accesses, or uses the Service. Users must agree to these Terms in order to use the Service.

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Article 2 (Definitions)

 

① "Service" refers collectively to the VLLO mobile application and official website (mall) provided by the Company to users.

② "Website (or Mall)" refers to a virtual place of business established by the Company using information and communications facilities such as computers, enabling users to purchase paid subscriptions and other goods or services.

③ "User" refers to a member who accesses the Service and uses the features provided by the Company in accordance with these Terms.

④ "VLLO Premium" refers to paid features provided through a lifetime purchase or recurring subscription package within the Service. New subscriptions are not available after the effective date of these Terms; existing subscribers may continue using VLLO Premium under the terms and conditions (pricing and feature scope) in effect prior to the effective date of these Terms.

⑤ "In-App Purchase" refers to the purchase of products, paid features, or subscriptions made through an app store (e.g., App Store, Google Play).

⑥ "Website Purchase" refers to the purchase of products, paid features, or subscriptions made through the official VLLO website.

⑦ "VLLO AI Plus" refers to a subscription product that includes AI features (e.g., AI Voice) utilizing external AI APIs (e.g., ElevenLabs API). Daily usage limits may apply, and features may change in accordance with the policies of the external API provider.

⑧ "VLLO Premium Plus" refers to a subscription product that provides an integrated bundle of VLLO Premium features and VLLO AI Plus features.

⑨ "AI Services" refers collectively to features such as AI Voice that are provided through the use of external AI APIs.

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Article 3 (Publication and Amendment of Terms)

 

The Company shall post these Terms, along with the Company's trade name, business address, and customer service email address (cs@vimosoft.com), in a manner readily accessible to users within the Service (e.g., the initial screen of the website and the purchase screen within the mobile app). The full text of these Terms shall be accessible via a linked screen.

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Article 4 (Provision and Modification of the Service)

 

① The Company shall provide video editing features and offer VLLO Premium, VLLO AI Plus, and VLLO Premium Plus features through in-app purchases and website purchases.

② In the case of a lifetime purchase, the user may access the VLLO Premium features available at the time of purchase at no additional charge; however, in the event of significant changes or additions to the Service's features in the future, certain features may become subject to additional charges.

③ As the AI Services depend on external AI APIs, the AI Services may be modified or temporarily suspended due to changes in the policies of the relevant API provider or suspension of such provider's services. The Company shall not be liable for any resulting damages unless caused by the Company's willful misconduct or negligence.

④ The VLLO AI Plus features may be subject to daily usage limits, the specific thresholds for which shall be indicated on the payment screen. Usage limits are subject to change based on operational circumstances, and users will be notified in advance of any such changes.

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Article 5 (Suspension of the Service)

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① The Company may temporarily suspend the provision of the Service in the event of maintenance, replacement, or malfunction of computer or other information and communications equipment, or disruption of communications. The same shall apply in the event of a failure of an external AI API.

② The Company shall not be liable for damages suffered by users or third parties as a result of a temporary suspension of the Service under Paragraph ① above, unless caused by the Company's willful misconduct or negligence.

 

Article 6 (Age Restrictions)

 

① Access to the VLLO mobile application is restricted to users aged 4 and above on Android (AOS) devices and aged 12 and above on iOS devices.

② Registration on the official website is available only to users aged 14 and above for the protection of personal information in accordance with applicable laws and regulations. Registration and payment by children under the age of 14 are strictly prohibited. For users residing in the European Union (EU) and the European Economic Area (EEA), the processing of personal information of children under the age of 16 requires the consent of the child's parent or legal guardian.

③ The "AI Services" as defined in Article 2 ⑨ are available only to users aged 19 and above. By selecting the "Agree and Get Started" button on the information pop-up displayed upon first use of the AI Services, the user is deemed to have confirmed that they are 19 years of age or older. The user shall bear full responsibility for any consequences arising from the provision of false information.

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Article 7 (Website Membership Registration)

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① A user may apply for membership by completing the registration form prescribed by the Company and expressing consent to these Terms.

② The Company shall register a user as a member unless the user falls under any of the following categories:

• The applicant has previously lost membership status under Article 8 ③ of these Terms, except where three (3) years have elapsed since such loss and the Company has approved re-registration.

• The registration information contains false statements, omissions, or errors.

• The applicant does not meet the minimum age requirements set forth in Article 6.

• The Company determines that registration would create significant technical difficulties.

③ The membership agreement shall be deemed concluded at the time the Company's approval reaches the member.

④ Members must notify the Company of any changes to their registered information within a reasonable period of time by updating their member profile or by other appropriate means.

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Article 8 (Withdrawal and Loss of Membership)

 

① A member may request withdrawal from membership at any time, and the Company shall process such withdrawal immediately.

② The Company may restrict or suspend a member's membership if the member falls under any of the following categories:

• The member provided false information at the time of registration.

• The member fails to pay amounts owed in connection with the purchase of goods or services through the Service, or other obligations arising from use of the Service, by the applicable due date.

• The member interferes with another person's use of the Service or misappropriates another person's information, thereby undermining the order of electronic commerce.

• The member uses the Service to engage in conduct prohibited by law, these Terms, or public policy and morals.

③ If the same conduct is repeated two (2) or more times, or if the cause is not remedied within thirty (30) days, after the Company has restricted or suspended a member's membership, the Company may cause the member to forfeit membership.

④ In the event the Company causes a member to forfeit membership, the Company shall notify the member and provide at least thirty (30) days for the member to submit a written explanation prior to the cancellation of membership registration.

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Article 9 (Notice to Users)

 

① The Company may provide notices to users at the email address designated by the user at the time of registration.

② For notices to an unspecified number of users, the Company may substitute individual notice by posting such notice in the Service's announcement section (e.g., the initial screen of the website or the app launch screen) for at least one (1) week. However, individual notice shall be provided for matters that have a material impact on a user's own transactions.

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Article 10 (User Obligations Regarding ID and Password)

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① The responsibility for managing the ID and password of a website membership account lies entirely with the user.

② The user shall not allow any third party to use their ID and password.

③ If a user becomes aware that their ID or password has been stolen or is being used by a third party, the user shall immediately notify the Company and follow any instructions provided by the Company.

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Article 11 (Application for Purchase of Paid Features)

 

① Users may apply to purchase paid features (e.g., VLLO Premium, VLLO AI Plus, VLLO Premium Plus) through the Service. The Company shall provide the following information to users in a clear and accessible manner when applying for a purchase. However, in the case of in-app purchases through the VLLO mobile application, the payment screens and policies of the applicable app marketplace (e.g., App Store, Google Play) shall apply.

• Search and selection of paid features (e.g., VLLO Premium Plus subscriptions)

• Confirmation of the Terms and information regarding services for which the right of withdrawal is restricted

• Expression of agreement to these Terms and confirmation or rejection of the matters set forth in item 2 above (e.g., by clicking a checkbox)

• Selection of payment method and entry of payment information

• Prior disclosure of applicable daily usage limits and the use of external AI APIs for products that include AI Services (e.g., VLLO AI Plus)

② In addition to in-app purchases, the Company may offer a website-based payment option. However, website-based payment may only be available in certain countries and regions in accordance with the Company's operational policies and applicable laws and regulations.

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Article 12 (Formation of Contract and Payment)

 

① In the case of a paid subscription contract with a minor, the Company must inform the user that the minor or their legal guardian may cancel the contract if the legal guardian's consent has not been obtained.

② Payment for paid features purchased through the VLLO mobile application (in-app purchases) shall be made in accordance with the payment policies and methods of the app store used by the user's device.

③ For paid features purchased through the official website, the following shall apply:

• Payment methods: Electronic payment methods provided by the Company through the website, including credit card, bank transfer, and simplified payment services.

• Contract formation: The paid subscription contract shall be deemed concluded at the time the Company's purchase confirmation reaches the user in the form of a payment confirmation notice (e.g., a payment confirmation email or payment completion screen).

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Article 13 (Order Confirmation and Modification or Cancellation of Purchase)

 

① When a user makes a website purchase, the Company shall send the user an order confirmation notice in the form of a payment confirmation (e.g., email or payment completion screen).

② A user who receives an order confirmation notice may immediately request modification or cancellation of the purchase if there is a discrepancy in the expression of intent. The Company shall process such request without delay if made before the paid feature is provided.

③ However, if the paid feature has already been provided after payment, the refund and cancellation provisions of these Terms shall apply.

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Article 14 (Subscription Packages and Automatic Renewal)

 

① VLLO Premium, VLLO AI Plus, and VLLO Premium Plus subscription packages operate on an automatic renewal basis. Unless cancelled at least twenty-four (24) hours before the end of the subscription period through the account settings of the user's device (App Store / Google Play), the subscription will automatically renew and be charged.

② New subscriptions to the VLLO Premium plan are not available after the effective date of these Terms. Existing subscribers may continue to use VLLO Premium under their current terms and conditions.

③ Once a user upgrades to VLLO Premium Plus, the user may not downgrade to the VLLO Premium plan during the current subscription period.

 

Article 15 (Withdrawal of Offer and Refunds)

 

① Google Play Store Purchases

Refund policies for licenses purchased directly through the Google Play Store and the official website (e.g., B2B subscriptions, lifetime licenses) are as follows.

Refund policies for in-app purchases through Google Play Store are governed by Google Play Store's policies and differ from those applicable to purchases made through the Vimosoft website or Apple App Store.

• Subscription

  • Within 7 days of payment: Full refund available

  • After 7 days of payment: No refund available

• Google Play Store Refund Exceptions:

  • Purchases made via mobile carrier billing cannot be refunded after the relevant phone bill has been paid.

  • Partial refunds are not available for purchases made via mobile micropayments under Google Play Store policy.

  • Refunds are available a maximum of one (1) time per app.

  • Purchases made with Play Store gift cards are non-refundable.

  • For further details, please visit: https://support.google.com/googleplay/answer/2479637?hl=en

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② Apple App Store Purchases

• Users who have entered into a contract with the Company for the purchase of VLLO Premium or other paid features may withdraw their purchase within seven (7) days from the date of receipt of the written contract (or from the date the paid feature becomes available).

• As payment and refunds for Apple App Store purchases are processed by the App Store, withdrawal and refund requests are handled in accordance with Apple App Store's own refund policies and procedures. Users must apply for refunds through the relevant app store's customer service.

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③ Official Website Purchases

The Company may offer website-based payment in certain countries and regions only. This section applies exclusively to members who have made direct payments (e.g., B2B subscriptions, lifetime licenses) through the official website in regions where such service is available. The following refund policy applies:

• Within 7 days of payment:

  • Full refund available

• After 7 days of payment:

  • A refund of the total contract amount less (i) the amount attributable to usage and (ii) a penalty equal to 10% of the remaining balance after deducting the usage amount is available. (If the resulting amount is negative, the contract may be terminated without additional payment.)

  • For discounted licenses (e.g., B2B licenses, lifetime licenses) that were purchased at a discount relative to the standard subscription, the monthly standard price of the relevant product shall be used as the basis for calculating the usage amount.

  • Usage amount calculation:

    • [Usage Amount = Number of Days Used × (Monthly Standard Price of the Product / 30 days)]

    • For purposes of these Terms, "number of days used" shall be calculated based on the days on which the member accessed and remained logged into their account.

    • The period during which the account was forcibly deactivated by the Company shall be excluded from the calculation of the number of days used.

  • Penalty: 10% of the balance remaining after deducting the usage amount from the total amount paid.

    • [Penalty = (Total Amount Paid − Usage Amount) × 10%]

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Article 16 (Company's Obligations)

 

① The Company shall not engage in conduct prohibited by law, these Terms, or public policy and morals, and shall use its best efforts to provide the Service continuously and stably in accordance with these Terms.

② The Company shall establish and maintain a security system to protect users' personal information (including credit information) to enable users to safely use the internet services.

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Article 17 (User Obligations)

 

Users shall not engage in any of the following conduct:

• Registering false information when applying for membership or changing member information

• Misappropriating another person's information

• Modifying information posted by the Company on the Service without authorization

• Transmitting or posting information other than information prescribed by the Company (e.g., computer programs, malicious code)

• Infringing the copyrights or other intellectual property rights of the Company or third parties

• Damaging the reputation of the Company or third parties or interfering with their business operations

• Posting or publicly disclosing obscene or violent messages, images, audio, or other information contrary to public policy and morals on the Service

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Article 18 (Content Liability and Copyright)

 

① Copyrights and intellectual property rights in works created by the Company and provided within the Service, such as fonts, music, and stickers, are vested in the Company.

② Users bear sole legal responsibility for content such as videos created, uploaded, or edited using the Service.

③ Users shall not use the Service to create content that is illegal, obscene, violent, defamatory of others, or infringing of copyright. In the event of a violation, the Company may restrict the user's access to the Service without prior notice.

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Article 19 (Restrictions on Use of AI Services)

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① AI Services (e.g., AI Voice) are available only to users aged 19 and above. By selecting "Agree and Get Started" on the information pop-up displayed upon first use of the AI Services, the user is deemed to have confirmed that they are 19 years of age or older. The user shall bear full responsibility for any consequences arising from the provision of false information.

② The AI Services utilize the APIs of external AI providers such as ElevenLabs, and user content (e.g., input text) may be transmitted to such external providers for the purpose of providing the Service. For further details, please refer to the Cross-Border Data Transfer section of the Privacy Policy.

③ Users shall not engage in any of the following conduct when using the AI Services:

• Using another person's voice, likeness, or personal information without their consent

• Inputting sensitive information (e.g., health, political views, religious or philosophical beliefs, trade union membership, genetic or biometric data, sex life or sexual orientation) of oneself or others

• Generating content that infringes the copyrights, trademarks, or other intellectual property rights of third parties

• Generating content in a manner that falsely represents AI-generated content as having been created by a human

• Generating content that impersonates or deceives others (e.g., deepfakes) or disseminates false information

• Generating content that exploits, abuses, or has a harmful influence on minors

• Generating content that discriminates against, disparages, incites hatred toward, harasses, or defames individuals or groups on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other characteristics

• Generating content that promotes, glorifies, or romanticizes self-harm or suicide

• Generating content that unduly influences elections, political processes, or public decision-making, or impersonates politicians

• Using the AI Services for the purpose of providing judgments or advice in professional fields such as medicine, law, investigations, immigration, or judicial proceedings

• Using AI-generated outputs as the sole basis for systems in which an individual's rights or legal status are automatically determined or binding obligations arise

• Generating automated calls or messages for fraudulent purposes such as spam, phishing, fraud, or voice phishing

• Generating content containing malware, computer viruses, or other harmful programs, or using the AI Services for such purposes

• Generating content that violates applicable laws or regulations or is contrary to public policy and morals

• Engaging in conduct prohibited by the usage policies separately established by the external AI providers utilized by the Company (e.g., ElevenLabs, Inc., Supertone Inc.)

④ In the event a user violates Paragraph ③, the Company may, without prior notice, take necessary measures including restricting the user's access to the AI Services, deleting content, or suspending the user's account.

⑤ Daily usage of the AI Services may be limited and resets at midnight each day. Specific limits shall be indicated on the payment screen.

⑥ The Company makes no warranties regarding the appropriateness, accuracy, or legality of outputs generated by the AI Services, and the user bears all legal and ethical responsibility for the use of such outputs.

⑦ The user assumes sole risk in connection with the use of outputs generated by the AI Services, and warrants that information submitted in the course of using the AI Services does not infringe the intellectual property rights or other rights of any third party. In the event any suit, claim, or other dispute arises between any third party and the user or the Company as a result of a breach of this warranty, the user shall indemnify and hold the Company harmless and shall resolve such dispute, and shall compensate the Company for any damages incurred.

⑧ Due to the AI Services' dependence on external APIs, the AI Services may be modified or suspended in the event of changes in the policies of the relevant API provider or suspension of such provider's services. The Company shall not be liable for any resulting damages unless caused by the Company's willful misconduct or negligence.

⑨ Certain AI Service features utilize the Supertonic-3 model provided by Supertone Inc. (licensed under the BigScience OpenRAIL-M License). The full text of the applicable license is available at the following link: (https://huggingface.co/Supertone/supertonic-3/blob/main/LICENSE)

⑩ When distributing or publicly disclosing outputs generated by the AI Services, the user must disclose that such outputs were generated by AI.

⑪ The external AI providers utilized by the Company for the provision of AI Services (e.g., ElevenLabs, Inc.) are third-party beneficiaries with respect to the user obligations and the Company's exercise of rights under this Article, and may restrict the Service to users based on the user obligation provisions of this Article.

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Article 20 (Personal Information Protection)

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① The Company shall collect only the minimum personal information necessary to provide the Service, and shall notify users of the purpose of collection and obtain their consent.

② User content (e.g., input text) may be transmitted to external AI API providers when using the AI Services. For further details, please refer to the Cross-Border Data Transfer section of the Company's Privacy Policy.

③ The Company shall be liable for damages suffered by users due to the loss, theft, leakage, or unauthorized third-party disclosure of personal information resulting from the Company's fault.

④ Matters relating to personal information not addressed in these Terms shall be governed by the Company's Privacy Policy.

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Article 21 (Dispute Resolution and Jurisdiction)

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① The Company shall operate a customer service center (cs@vimosoft.com) to address legitimate complaints and opinions raised by users and to provide remedies for damages.

② Any litigation arising from a dispute between the Company and a user shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the user's address or domicile at the time of filing, or the location of the Company's principal office.

③ These Terms and any litigation between the parties shall be governed by the laws of the Republic of Korea.

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Additional Provisions for Users Residing in the European Union (EU) and European Economic Area (EEA)

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This section applies exclusively to users residing in the European Union (EU), European Economic Area (EEA), and the United Kingdom (UK), and shall prevail over any conflicting provisions of these Terms set forth above.

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1. Applicable Law

This section is based on the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the equivalent UK GDPR.

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2. Rights of Data Subjects

EU/EEA/UK users hold the following rights. To exercise any of these rights, please contact cs@vimosoft.com. The Company will respond within thirty (30) days of receiving the request.

• Right of Access: The right to confirm and request a copy of personal information processed by the Company

• Right to Rectification: The right to request correction of inaccurate or incomplete personal information

• Right to Erasure (Right to be Forgotten): The right to request deletion of personal information under certain conditions

• Right to Restriction of Processing: The right to request temporary suspension of the processing of personal information under certain conditions

• Right to Data Portability: The right to receive personal information provided by the data subject in a structured format, or to request transfer to another controller

• Right to Object: The right to object to the processing of personal information based on legitimate interests

• Right not to be Subject to Automated Decision-Making: The right not to be subject to decisions based solely on automated processing, including profiling, that produce significant effects

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3. Right to Lodge a Complaint with a Supervisory Authority

EU/EEA/UK users who have concerns about the Company's processing of personal information have the right to lodge a complaint with the data protection supervisory authority in their country of residence.

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4. Age Restrictions

For users residing in the EU/EEA, the processing of personal information of children under the age of 16 requires the consent of the child's parent or legal guardian. Membership registration and use of paid services are available only to users aged 16 and above.

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5. Governing Law and Jurisdiction

Matters relating to this section shall be governed by the GDPR and the laws of the applicable member state. However, the dispute resolution provisions of Article 21 of these Terms shall also apply to the extent permitted by the GDPR.

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