🙋 What is the refund policy?​

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VLLO operates the following refund policy exclusively for payments made on our official website.

Please refer to Article 15 of the Terms of Service for the detailed refund policy.

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Official Website Purchases

The Company may offer website-based payment in certain countries and regions only. This section applies exclusively to members who have made direct payments (e.g., B2B subscriptions, lifetime licenses) through the official website in regions where such service is available. The following refund policy applies:

• Within 7 days of payment:

  • Full refund available

• After 7 days of payment:

  • A refund of the total contract amount less (i) the amount attributable to usage and (ii) a penalty equal to 10% of the remaining balance after deducting the usage amount is available. (If the resulting amount is negative, the contract may be terminated without additional payment.)

  • For discounted licenses (e.g., B2B licenses, lifetime licenses) that were purchased at a discount relative to the standard subscription, the monthly standard price of the relevant product shall be used as the basis for calculating the usage amount.

  • Usage amount calculation:

    • [Usage Amount = Number of Days Used × (Monthly Standard Price of the Product / 30 days)]

    • For purposes of these Terms, "number of days used" shall be calculated based on the days on which the member accessed and remained logged into their account.

    • The period during which the account was forcibly deactivated by the Company shall be excluded from the calculation of the number of days used.

  • Penalty: 10% of the balance remaining after deducting the usage amount from the total amount paid.

    • [Penalty = (Total Amount Paid − Usage Amount) × 10%]

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For more details, please check the relevant Terms of Service link.